European Central Bank: Traineeship in Service Delivery Team
Type of contract Traineeship
Who can apply? EU nationals eligible for our traineeship programme
Grant The trainee grant is €1,070 per month plus an accommodation
allowance (see further information section)
Working time Full time
Place of work Frankfurt am Main, Germany
Closing date 11.04.2023
You will be part of the Governance and Transformation Services (GTS)
Division, which acts as a cross functional service platform for the
Chief Services Office (CSO). The CSO is responsible for more than 800
staff delivering internal services in the fields of administration,
human resources, IT and finance.
The GTS Division has more than 50 staff providing horizontal services in
the areas of communication, service delivery and optimisation, financial
management, vendor and service management, and quality management. It is
currently concentrating on transforming working methods in the CSO
business areas, fostering collaborative and cross-functional approaches
with a focus on flexibility, learning and results.
This traineeship opportunity is in the GTS Division’s Service Delivery
team. You will join a dynamic team that works to improve the delivery of
services across the ECB, for both IT and non-IT projects. We are
continuously seeking to optimise the ECB’s project delivery culture
and portfolio management, advising and supporting project managers and
teams, project steering groups and the project steering committee.
The ECB is an inclusive employer and we strive to reflect the diversity
of the population we serve. We encourage you to apply irrespective of
age, disability, ethnicity, gender, gender identity, race, religious
beliefs, sexual orientation or other characteristics.
As a trainee in the Service Delivery team, you will:
* work independently and cooperatively on a wide range of quantitative
and qualitative tasks;
* support documentation preparation and analysis for ECB
decision-making bodies in the areas of project and portfolio management;
* support project teams, from ideation to project completion, and
assist with reviewing and validating project deliverables such as the
business case and the project charter;
* participate in quality improvement activities for ECB projects, based
on data analysis, documentation review, and structuring problems using
your initiative to solve them;
* contribute to the automation and streamlining of processes;
* update the relevant documentation used in project management
This traineeship offers excellent opportunities to gain in-depth
knowledge of project and portfolio management practices, while
supporting ECB-wide projects in all business areas. You will work
independently, support experienced team members in collaborative tasks,
and present work to senior management. You will experience a steep
learning curve, gaining soft and hard skills alike in a fast-moving and
You will be part of a multicultural team that strives for continuous
innovation to make a positive impact on the lives of European citizens.
Qualifications, experience and skills
* a bachelor’s degree or higher in business administration, finance,
information technology, computer science, economics or another relevant
* an ability to break down and solve problems through quantitative
* advanced knowledge of the MS Office package;
* an advanced (C1) command of English and an intermediate (B1) command
of at least one other official language of the EU, according to the
Common European Framework of Reference for Languages .
* knowledge of relevant project management standards (PM2, PMBOK or
* familiarity with enterprise resource planning systems (such as SAP)
or project management software;
* an understanding of the ECB’s mission, tasks and responsibilities.
You are curious and eager to learn, and want to further develop your
ability to analyse complex information. You are keen to collaborate with
others, pursue team goals and learn from other people’s diverse
perspectives. You strive to know and anticipate stakeholder needs, and
will signal any need for change and propose alternative solutions.
You are motivated to contribute to the ECB’s mission, to serve the
citizens of the EU as a member of a public institution and to work with
colleagues from all over Europe. You are keen to be part of our team and
to use your skills and competencies to achieve the aims of this
Traineeship of between 6 and 12 months in total. The earliest possible
start date is 1 July 2023.
Other details on the conditions applicable to traineeships  at the
ECB can be found on our website.
For additional information on this specific vacancy, you can speak to
Gunter Sleegers, on +49 172 6218 727 between 10:00 and 11:00 CET on 30
March or 6 April 2023.
Application and selection process
Further information on how to apply  is available on our website.
The recruitment process for this position will include a pre-recorded
video interview in the pre selection phase and – if you are invited to
participate in the subsequent selection phase – a remote written
exercise and an online interview.
If you are not selected for this position but are still considered
suitable, you will be placed on a reserve list for 12 months from the
closing date for applications, from which you might be considered for
other traineeship positions within the ECB.